Certek Group Privacy Policy

1. Introduction

Certek Group and its related entities (“Certek”, “we”, “us”, “our”) recognise that it is important for you to understand how we use your personal data.  

This privacy policy explains how we use personal data about visitors to our websites and those individuals whose personal data we otherwise process in the course of our business.  

We will only use personal data in ways that are described in this policy and only ways that are consistent with our obligations and your rights under applicable data protection laws. 

 

2. Who we are

For the purpose of applicable data protection laws, the “data controller” (in other words, the organisation that determines how and for what purposes your personal data is used) will be Certek.  

 

3. Personal data we may collect from you and how we collect it
  • Personal data you provide to us directly.  

Ways in which you might provide the data to us 

This is personal data about you that you give us, which can happen in a wide variety of ways, including by:  

  • visiting our websites 
  • corresponding with us by e-mail, telephone, SMS or post 

What type of data might be included? 

The personal data you give us may include but is not limited to:  

  • your name 
  • postal address 
  • e-mail address 
  • phone number (including mobile number) 
  • gender (and preferred salutation)
  • your business contact details and job role (if applicable)
  • date of birth 

We will only ever ask you to give us personal data which we need in order to provide you with the information that you have requested from us.  

  • Personal data we collect or generate about you.  

When you visit our websites or get in touch with us, we may collect, generate, store and use certain personal data about you. In some cases, we will use cookies to do this, for further information about the cookies we use and how to opt out of such cookies please see our Cookie Policy

This personal data may include:  

  • technical information, including: the Internet protocol (IP) address used to connect your computer to the Internet; your login information (if accessing an account with us); browser type and version; time zone setting; browser plug-in types and versions; device types; operating system; time and date of consent and platform; and any phone number used to call our customer service number 

information about your visit to our websites, including: the full Uniform Resource Locators (URL); clickstream to, through and from our websites (including date and time); products you viewed, searched for or purchased; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse our websites

 

4. Why and how do we use your personal data and what is our “lawful basis” for doing so?

We will only use your personal information when the law allows us to. Whenever we process your personal data, we are required to identify and maintain a valid “lawful basis” (i.e. a legally compliant justification) for the processing. To help you to understand what we do with data and why, we have described the various relevant lawful bases that we rely on in the table below.  Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights. 

 

How and why we use your personal data  What is our legal justification for processing your personal data 
To carry out our obligations arising from any contractual agreement with you and to provide you with the any services you may request from us.  We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data in relation to any services provided.  

Alternatively, in some scenarios, we rely on our legitimate interests as a business (for example, it is in our interests to measure satisfaction and troubleshoot issues).  
To measure how satisfied our websites visitors are and provide information to website visitors (including when you ask us questions by email, on the phone or using the contact form on our websites).  
To prevent or detect crime, fraud or abuses of our websites and to enable third parties to carry out related technical, logistical, research or other functions on our behalf related to these purposes.  In some circumstances we will use your personal data because it’s necessary for us to comply with a legal obligation (for example, if we receive a legitimate request from a law enforcement agency).  

In other cases (such as the detection of theft, fraud or ensuring security of our websites) we will rely on our legitimate interests in keeping our employees and our websites secure and to prevent theft and fraud.)
To send you newsletters, updates, information that we think might interest you, to send you other promotional and marketing information via email, telephone or post.  Unless we are contacting you in a business-to-business capacity, we will only use your personal data to send you electronic marketing messages if we have consent from you to do so (or if you are an existing customer and have not opted out of receiving marketing materials).  

You can amend your preferences or opt out from marketing communications by using the unsubscribe links within our marketing messages by contacting us at any time at the contact details set out at part 16 of this privacy policy below. 
To measure or understand the effectiveness of advertising we serve to you or carry out market research.  
To find out more about the visitors to our websites (and not to find out more about you as an individual) to ensure that the information we provide is most likely to interest our websites visitors. 

We may use cookies to do this.  

 We have a legitimate interest to make sure that we are providing you with the information that we think is most relevant to you.  

We will not place cookies other than “strictly necessary” cookies on your device unless you have told us that you are happy for us to do so. For information on how we use cookies, please see our Cookie Policy. 
To notify you about changes to any terms and conditions.  We rely on our contractual arrangements with you as the lawful basis for this processing. In some cases, we rely on our legitimate interests as a business to send you these updates.  
For administrative or business purposes, where you contact us for a particular reason other than those set out above, such as to report problems with our websites.  We have a legitimate interest to respond to your contact for the purposes of administering our business.  
5. Change of purpose

We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for a purpose other than that for which it was collected, we will provide you, prior to that further processing, with information about the new purpose, we will explain our legal justification for doing so and we will provide you with any relevant further information. We may also issue a new privacy policy to you.

 

6. Scenarios in which we might share your personal data

Subject in all cases to local law, we may share your personal data with: 

  • subsidiary companies within Certek Group and our affiliates 
  • third party suppliers and service providers involved in our contractual relationship with you 
  • our auditors, insurers and professional advisors, including legal, tax and other corporate advisors who provide professional services to us 
  • police, legal, government or regulatory bodies where required by law, including for the prevention or detection of fraud or crime 

We may also disclose your personal information (on a confidential basis) in connection with mergers and acquisitions and the management of any parts of our business assets (including financing and reorganisation). 

 

7. How do we protect your personal data?

We implement various technical, operational and administrative strategies, controls and measures to help protect your personal data from unauthorised access, use or disclosure. We will always keep these under review to make sure that the measures we have implemented remain appropriate.  

In addition, we limit access to your personal data to those employees and other third parties who have a business need to know in order to perform their job duties and responsibilities. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  

 

8. How long do we keep your personal data?

We will retain your personal data for as long as we need it in connection with our relationship with you. This retention period may depend on whether you are visiting our websites and on whether we need to retain your personal data to comply with applicable laws. 

In some circumstances we may anonymise your personal data so that it can no longer be associated with you. In this case, we may retain such information for a longer period without further notice to you. 

 

9. Your rights in relation to your personal data

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes so that our records can be updated. We cannot be held responsible for any errors in your personal information in this regard unless you have notified us of the relevant change. 

Data protection law grants you a number of specific rights in respect of your data in addition to the broad and general right to have your data protected. We have set out some information in respect of each of those specific rights, below: 

  • Right to be informed about how your personal information will be processed. This enables you to receive information about how we use your personal information. We have set this information out in this policy.  
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. 
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. 
  • Request erasure of your personal information (commonly known as the “right to be forgotten”). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). 
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. 
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. 
  • Request the transfer of your personal information to another party. 
  • Not to be subject to a decision solely based on automated processing. We do not anticipate making decisions about you based solely on automated decision making where that decision would have a significant impact on you. If we ever make a decision about you automatically by a computer or an algorithm without human intervention you can ask us to have that decision reviewed by a human.  

If you want to exercise any of the rights set out above, please contact us (using the contact details set out at part 16 of this privacy policy below).

 

10. Where your personal data may be processed

Your personal information may be transferred in and out of the UK and the European Economic Area (“EEA”) where local laws may not provide legal protection for personal data in the same way as is applicable in the UK or the EEA. Where your personal information is processed outside of the UK and EEA, we will ensure that we take the necessary steps to protect your personal information as required by data protection laws.

 

11. Cookies 

Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and allows us to improve our websites. 

We also place tracking cookies in our marketing emails as this helps us to improve our marketing activities – for example, these cookies allow us to see how many people open our emails, what time of day they open our emails and whether they click through on any of the information contained in the emails. 

For information on how we use cookies, please see our Cookie Policy

 

12. Third-party websites

Our websites may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

13. Changes to this privacy policy

We reserve the right to update or amend this privacy policy at any time, including where we intend to further process your personal data for a purpose other than that for which the personal data was collected or where we intend to process new types of personal data. We will place any updates here on this page. 

 

14. Complaints 

We encourage you to contact us first if you have any queries, comments or concerns about the way we handle your data (our details are in the section immediately below). We will try to put things right.  

However, if you are not satisfied with our handling of any request by you in relation to your rights or concerns, you also have the right to make a complaint to a data protection supervisory authority, which, if you are based in:  

  • the UK, is the UK’s Information Commissioner’s Office (“ICO”). You can contact the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF; 0303 123 1113; or https://ico.org.uk/; or 
  • if you are not based in the UK and are based in Europe, you can contact your local representative, details of which can be found here.

 

15. Contact

If you have any questions about this privacy policy or how we handle your personal data, please email contact@certekgroup.com. 

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